Return & Replacement Policy 🔄
7-Day Free Replacement Guarantee • Joyboy Merch India
7-Day Replacement Guarantee
Received a damaged or wrong action figure? We will send you a brand new replacement free of cost!
1. Eligible Conditions for Replacement
- Item received is damaged, broken, or defective.
- Wrong figure delivered (e.g. received Zoro instead of Gojo).
- Parts missing from the figure box.
2. Unboxing Video / Photo Proof Mandate
To protect against fraudulent return claims, we strongly recommend recording a 30-second unboxing video while opening your parcel package. This video serves as instant proof for quick 24-hour replacement approval.
3. How to Submit a Return Request
- Go to our Return Request Portal.
- Enter your Order Number (e.g., JB-1001) and WhatsApp number.
- Select your reason and attach a photo/video link of the damaged figure.
- Our team will arrange a free reverse pickup or dispatch your fresh replacement within 48 hours.
4. Refund Process
If a replacement figure is out of stock, a 100% full refund will be processed directly to your original UPI ID or Bank Account within 5 to 7 business days.